Infrastucture and service agility require the right tools, and one important tool is operations support system, which allows CSPs to reduce time-to-market and lower the cost of new service creation and deployment, operating in a hybrid infrastructure (traditional and virtualized) during CSP’s business transformation. The focus on this paper is on quantifying the impact of being agile. The paper first provides the definition of agility and then quantifies the time-to-market, service creation and revenue generation advantages of being able to create new services quicker and taking them to market faster. ACG has determined that there is a 77% savings in labor cost, 13% differential in revenue generation per service launched based on a faster time-to-market advantage and a 47% increase in revenue level based on increased number of services that can be launched.

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