Tag archive for ‘Digital transformation’
    By Mark Mortensen On Monday, August 6th, 2018
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    Successful Digital Transformations: Centralized Projects or Functional Platforms?

    For the last several years, I have been talking to operators and vendors about digital transformation (DX) and have seen a number of different approaches used along a spectrum. At one end of the spectrum are highly More...

    By Liliane Offredo-Zreik On Thursday, August 3rd, 2017
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    Right Partner: Key to a Successful Digital Transformation

    To succeed in a tumultuous marketplace, service providers need to transform their companies for the digital age Competition, customer expectations, declining revenues, and obsolete infrastructures are driving operators More...

    By Liliane Offredo-Zreik On Monday, March 6th, 2017
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    Digital transformation: To win, focus on the customer’s journey

    Service providers’ roadmap for digital transformation must focus on improving the customer experience Service providers are facing competition from multiple angles, not the least of which are the webscalers, who More...