Role: Manage operations processes, procedures, resources and personnel
Experience: 27+ years in supervision and management, training design and development, writing and communications
Karen Grenier delivers 25+ years of proven leadership and skills in management, training design and delivery, quality assurance and strategic communication and public relations initiatives to support the achievement of business objectives. She has extensive experience in management, including generalist human resources administration, supervision, and project execution. Ms. Grenier has worked for First Union Bank, DST Interactive, Cone Mills, Phelps Dodge, Machine Solutions, and American Express. She has broad experience providing and overseeing quality control for documentation and has developed and implemented metrics, assessment tools and processes for evaluating technical writers, training designers, and trainers. As the Lead Technical Writer for DST Interactive (billing software) and Metagon (data warehousing software), she directed these companies’ writing team that supported, through the development of user manuals and other resources, the Software Development Divisions. She was also managing editor for a national health and yoga magazine as well as publishing articles for a variety of health supplement companies and publications.
Karen earned her first Bachelor’s degree in English and Spanish at the University of Maine. She subsequently earned her Master’s Degree in Adult Education, focusing in training and development, at the University of Southern Maine. She also holds a Bachelor of Arts degree in fine arts from Winthrop University in South Carolina.