Unified Communications as a Service (UCaaS) enables the cloud-based delivery of enterprise communication services that include telephony, video conferencing, messaging, presence, and online meetings. UCaaS provides significant benefits to small and large companies because they can fulfill their communication services without having to strand capital in on-site equipment. It offers scalability and flexibility to organizations that need to add and remove users, such as seasonal employees. However, UC services are particularly sensitive to jitter and packet loss because they are impacted by the reliability of the underlying communication layer; this hinders the user experience, making them less attractive to companies that require SLAs close to 100% for such services. Enter SD-WAN, which can significantly mitigate reliability issues:
- Enables application prioritization, which allows the dedication of network resources to UC, thereby improving QoS and enriching the user experience.
- Allows UCaaS communication to be secured beyond what is possible with traditional WAN links.
- Enables an active-active configuration for backup connectivity, thereby enabling operational continuity in case of link failure and making it a more cost-effective backup solution.
- Provides visibility and control, enabling better management of the underlying connectivity.
For further detail contact Liliane Offredo-Zreik at loffredo@acgcc.com.
